Dog Food Choice

Castor & Pollux has excellent customer service. I've emailed them with questions and gotten responses immediately.

Cat

--- In Commercial_Dog_Food_Comparison@yahoogroups.com, "Kathy" <kann849@...> wrote:
>
>
> Just had an interesting experience with Castor & Pollux. Decided to
> try the Ultramix .. 3lbs size. I opened the bag and it was full of
> mold.
>
> So, before I returned it to the store I decided to call the company to
> see what their response would be ... boy was I surprised!.. they asked
> if they mailed me the packing materials (and postage paid) would I
> return the back directly to them. They want their QA people to see the
> product and find out what happened. They also offered to send me
> another bag.
>
> I expected them to say "return it to the store, etc.. " they were very
> concerned and apologized several times.. so we'll see what the new bag
> has inside...
>
>
> Kathy
>

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